Welcome to Helpblogger (“we”, “us”, “our”, or “Helpblogger”). At Helpblogger, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website helpblogger.ng (the “Site”) and use our services, including our digital tools (AI Article Generator, Hashtag Generator, SEO tools, etc.) and consulting services (web & app development, SEO, visibility optimization, etc.).
By accessing or using our Site or services, you agree to this Privacy Policy. If you do not agree with the terms herein, please do not access or use our services.
1. Information We Collect
We collect various kinds of information, depending on how you use our Site and services. Broadly, we collect:
a) Information You Provide Directly
- Account / profile information: When you sign up, register, or create an account (if applicable), we may collect your name, email address, phone number, username, password, company name, address, etc.
- Contact / inquiry information: When you contact us (via contact form, email, WhatsApp link, etc.), we collect the information you provide (e.g. name, email, phone, message).
- Service usage data / inputs: For our digital tools (AI content generation, keyword tools, etc.), we may collect the text, keywords, files, or other inputs you submit to use the tool.
- Payment / billing information: If you purchase any of our paid services, we may collect billing address, payment method, transaction details, etc. (Note: we may use third-party payment processors, see below.)
b) Automatically Collected Information
When you use our Site or services, we may automatically collect certain technical information, including:
- Device & connection data: device type, operating system, browser type, IP address, unique device identifiers, mobile carrier, and connection information.
- Usage information: pages you visit, features you use, referring/exit pages, time spent on pages, clicks, search terms on the site, etc.
- Cookies and similar technologies: We may use cookies, web beacons, local storage, pixel tags, and other technologies to collect or store information about your use of the Site.
c) Third-Party / External Sources
We may receive information about you from third-party services or platforms (e.g. social networks if you link an account, analytics providers, advertising partners).
2. How We Use Your Information
We use your information for purposes including, but not limited to:
- Providing, maintaining, and improving our Site, tools, and services.
- Authenticating users, managing user accounts, and providing user support.
- Processing payments and billing, if applicable.
- Communicating with you (e.g. by email, WhatsApp, notifications) about updates, promotions, service changes, or support.
- Personalizing content, recommendations, and marketing communications (subject to your preferences).
- Analyzing usage patterns and trends to improve performance, features, and security.
- Preventing, detecting, mitigating, and investigating fraud, security breaches, or illegal activity.
- Complying with legal obligations, resolving disputes, and enforcing agreements.
3. Legal Bases for Processing (where applicable)
Depending on your jurisdiction, we rely on one or more of the following legal bases to process your personal data:
- Contractual necessity: to perform services or fulfill a contract with you (e.g. providing tools, fulfilling purchases).
- Consent: where you give explicit permission (e.g. subscribing to newsletters, marketing).
- Legitimate interests: for legitimate business purposes not overridden by your rights (e.g. security, analytics, improving services).
- Legal compliance: to comply with laws, regulations, or lawful requests by authorities.
4. Disclosure & Sharing of Information
We may share your data as follows:
- Service providers / third parties: We may engage third parties (hosting, analytics, payment processors, email services, marketing, support) that assist us in providing services. We require them to maintain confidentiality and limit use.
- Business transfers: In the event of a merger, acquisition, sale, or reorganization, your data may be transferred as part of the transaction.
- Legal obligations: When required by law or to respond to legal process (e.g. court orders, regulatory requests).
- Protection of rights: To protect our rights, property, safety, users, or the public (e.g. to prevent fraud).
- Consent: With your consent or at your direction.
We do not sell your personal data to third parties.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to:
- Recognize you and your preferences.
- Provide and remember customized features.
- Estimate usage metrics (e.g. total visitors).
- Understand marketing effectiveness.
You can control or disable cookies via browser settings. However, this may affect the functionality of the Site or certain tools.
6. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes for which it was collected (e.g. account existence).
- Comply with legal, regulatory, or audit obligations.
- Defend or enforce our legal rights (e.g. in case of disputes).
Once no longer needed, we will securely delete, anonymize, or aggregate your data.
7. Securit
We implement technical, administrative, and organizational measures to protect your data against unauthorized access, unlawful processing, accidental loss, destruction, or damage. These measures may include encryption, access controls, secure servers, monitoring, and staff training.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. If we become aware of a data breach that is likely to result in harm, we will notify affected users and authorities as required by law.
8. Your Rights & Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
- Access: Request a copy of your personal data held by us.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion / erasure: Request deletion of your data (subject to legal exceptions).
- Restriction / objection: Ask that we restrict or stop processing your data.
- Portability: Request your data in a portable, machine-readable format.
- Opt-out: Withdraw consent or opt out of direct marketing communications.
To exercise your rights, contact us via the details in Section 10. We may require identity verification before processing such requests.
9. Children’s Privacy
Our Site and services are not intended for children under 13 (or a higher age threshold as required by local law). We do not knowingly collect personal data from minors. If we learn that we have collected data from a child without parental consent, we will delete it promptly.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
Helpblogger
Email: [email protected]]
Phone / WhatsApp: +234 816 414 0593
Address: 0 Pedero Ikhinwin Avenue
11. Changes to This Privacy Policy
We may update this policy from time to time. When changes are made, we will revise the “Effective Date” at the top. We may also notify you (e.g. via email or through the Site) about major changes. Your continued use of our services after changes constitutes acceptance of the revised policy.